At CruiseSavy.com, operated by USA Business Travel And Marketing Services LLC, we understand that plans can change. Please review our Refund Policy carefully, as it governs cancellations and refunds for cruise reservations made through us.

1. Cruise Line Cancellation Policies

Refunds for cruise bookings are primarily governed by the cancellation policies of the individual cruise lines and fare types. These policies vary significantly and typically follow a schedule such as:

• 120+ days before departure: Full refund of deposit (minus any non-refundable amounts per the fare type)
• 90–119 days before departure: Loss of deposit
• 60–89 days before departure: 25%–50% of total fare forfeited
• 30–59 days before departure: 50%–75% of total fare forfeited
• 0–29 days before departure: 100% of total fare forfeited (no refund)

These are examples only. Actual penalties depend on your specific cruise line, sailing, and fare type. Your booking confirmation will outline the applicable cancellation schedule.

2. Our Service Fees

CruiseSavy.com charges a non-refundable service/booking fee on some reservations. This fee covers our research, booking, and administrative services and is not refundable regardless of the reason for cancellation, unless the cancellation is due to our error.

3. Non-Refundable Items

The following are typically non-refundable:

• Service and booking fees charged by CruiseSavy.com
• Travel insurance premiums (refundable only within the plan’s free-look period)
• Pre-purchased shore excursions and onboard packages (subject to cruise line policy)
• Non-refundable promotional fares or deposits

4. How to Request a Cancellation or Refund

To cancel a reservation or request a refund, please contact us promptly using any of the following:

• Email us at the address listed on our website
• Call us at the phone number listed on our website
• Message us on WhatsApp

Refund requests must include your booking reference number, passenger names, sailing date, and reason for cancellation. Cancellation requests are effective upon our written acknowledgment.

5. Processing Time

Once we submit a refund request to the cruise line, refunds are typically processed within 30–90 days, depending on the cruise line. Refunds will be returned to the original form of payment. We are not able to accelerate the cruise line’s processing timeline.

6. Cruise Line Cancellations

If a cruise is cancelled by the cruise line (e.g., due to mechanical issues, weather, or force majeure), the cruise line’s own refund or future cruise credit policy will apply. We will assist you in navigating any cruise line compensation offered, but we cannot guarantee any specific outcome.

7. Travel Insurance Recommendation

We strongly encourage all customers to purchase comprehensive travel insurance at the time of booking. Travel insurance can protect you against financial loss due to cancellations, medical emergencies, trip interruptions, and other unforeseen events. Contact us to discuss travel insurance options.

8. Chargebacks

We ask that you contact us directly to resolve any billing disputes before initiating a chargeback with your credit card company. Unauthorized chargebacks may result in cancellation of your booking and may affect future booking eligibility.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website with a revised effective date.

10. Contact Us

For all refund and cancellation inquiries, please contact:

USA Business Travel And Marketing Services LLC

1309 Coffeen Ave, Suite 1200, Sheridan, WY 82801, USA

Website: CruiseSavy.com

Phone/WhatsApp/Email: Available on our website